Frequently Asked Questions
Product Questions
What fuel types are available?
Most of our fire bowls, fire pits, and fire tables are available in either:
- Natural Gas (NG)
- Liquid Propane (LP)
Natural Gas is ideal for permanent installations with an existing gas line.
Liquid Propane offers greater flexibility when a natural gas connection is unavailable.
Available fuel options are listed on each product page.
What ignition systems are available?
Depending on the product, available ignition options may include:
- Match Lit Ignition (ML)
- Flame Sense Ignition (FS)
- Low Voltage Electronic Ignition (LVEI)
Match Lit systems are the simplest and most economical option.
Electronic ignition systems offer push-button convenience, automatic flame sensing, and enhanced safety features.
Available ignition systems are listed on each product page.
What materials are your fire features made from?
Our fire features are manufactured using high-quality materials such as:
- GFRC (Glass Fiber Reinforced Concrete)
- Powder-Coated Steel
- Copper
- Stainless Steel
Material availability varies by product and finish.
Are your fire bowls and fire pits weather resistant?
Yes.
Our products are designed for outdoor use and built to withstand a wide range of weather conditions.
Over time, natural aging and patina may occur depending on the material, environment, and exposure to the elements.
Choosing the Right Fire Feature
Can you help me visualize how a fire feature will look in my backyard?
Yes.
Simply email us support@mycozyyard.com or text us 305-878-5092 a photo of your backyard, patio, pool area, or outdoor space.
We can help create a visual concept showing how a fire bowl or fire pit may look in your environment before you purchase.
This complimentary service helps homeowners, designers, and contractors confidently select the right fire feature for their project.
What is the difference between a fire bowl and a fire pit?
Fire bowls are typically decorative focal points often used around pools, water features, and landscaping.
Fire pits are generally larger gathering features designed to provide warmth and create a central social space.
Installation Questions
Do I need professional installation?
Professional installation is strongly recommended for all gas fire features and may be required by local building codes.
Many Match Lit fire bowls and fire pits can be installed by experienced homeowners or contractors when proper gas connections are already available.
Electronic ignition systems typically require professional installation due to electrical and gas requirements.
Always follow the manufacturer's installation instructions and local code requirements.
Can fire bowls be installed near a pool?
Yes.
Many of our fire bowls are specifically designed for pool environments.
Always follow manufacturer clearance requirements and local building codes.
Do fire bowls require electricity?
Match Lit systems do not require electricity.
Electronic ignition systems typically require power and should be installed according to manufacturer specifications.
Shipping & Delivery
Is shipping included?
Yes.
Shipping is included in the advertised product pricing for most eligible orders within the continental United States.
How long does delivery take?
Delivery timelines vary by product, finish, ignition system, and production schedule.
Estimated lead times are displayed on product pages whenever available.
Once your order ships, tracking information will be provided.
How are large fire bowls and fire pits delivered?
Most large products ship via LTL freight carriers and are delivered curbside.
Customers should inspect freight shipments upon delivery and note any visible damage before signing.
Will I receive tracking information?
Yes.
Tracking information is provided once your order ships.
Can I refuse a freight delivery?
Freight deliveries should only be refused if the product has visible shipping damage that is documented on the delivery receipt.
Refusing an undamaged shipment may result in freight charges, restocking fees, or other applicable costs.
Damaged Shipments
What should I do if my order arrives damaged?
Please:
- Inspect the shipment before signing.
- Note any visible damage on the delivery receipt.
- Take photographs of the packaging and product.
- Contact us within 48 hours of delivery.
Prompt reporting helps us resolve freight claims as quickly as possible.
Warranty & Returns
Do your products include a warranty?
Yes.
Warranty coverage varies by manufacturer.
Specific warranty information is available on product pages or by contacting us directly.
Can I return my order?
Most products sold by My Cozy Yard are custom-built or made-to-order and become non-cancellable and non-returnable once production begins.
Returns, replacements, or refunds are generally only available for:
- Shipping damage reported within 48 hours of delivery
- Manufacturer defects
- Incorrect items received
Please review our Return & Refund Policy for complete details.
Can I cancel my order?
Orders may be cancelled only before production begins.
Because many products are custom-built or made-to-order, orders become non-cancellable once production has started.
Please contact us as soon as possible if you need to request a cancellation.
Customer Support
I need help selecting a product. Can someone assist me?
Absolutely.
We are an owner-operated business and are happy to help you compare products, understand ignition options, choose finishes, and determine the best fire feature for your space.
How can I contact My Cozy Yard?
Email: support@mycozyyard.com
Phone: (305) 878-5092
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST
Are you an authorized dealer?
Yes.
My Cozy Yard is an authorized dealer for The Outdoor Plus and works directly with leading outdoor fire feature manufacturers.
As an authorized dealer, we provide genuine manufacturer products, manufacturer warranty support, and direct access to product expertise before and after your purchase.
If you have questions about a specific product, our team is happy to help.
Why buy from My Cozy Yard?
We are an owner-operated company focused on helping homeowners, designers, and contractors select the right fire feature for their project.
When you purchase from My Cozy Yard, you receive:
- Personalized product guidance
- Help selecting fuel and ignition options
- AI backyard visualization assistance
- Manufacturer warranty support
- Direct communication before and after your purchase
Our goal is to make choosing a premium fire feature simple, enjoyable, and stress-free.