Refund policy
RETURN & REFUND POLICY
Effective Date: June 2026
1. Overview
My Cozy Yard is a trade name of GP Headquarters LLC.
Most products sold through My Cozy Yard are custom-built, made-to-order fire features manufactured specifically to customer specifications.
Because these products are manufactured after an order is placed, they are generally not eligible for return, exchange, or cancellation once production has begun.
By placing an order, customers acknowledge and agree to the policies outlined below.
2. Made-To-Order Products
Most fire bowls, fire pits, fire tables, and fire & water features sold by My Cozy Yard are made-to-order.
Once production begins:
- Orders cannot be canceled
- Orders cannot be modified
- Orders cannot be returned
- Orders cannot be exchanged
Because these products are custom manufactured specifically for each customer, all sales are considered final once production has started.
3. Order Changes & Cancellations
Customers should carefully review all specifications before placing an order.
If you need to request a change or cancellation, contact us immediately.
Because manufacturing often begins shortly after an order is placed, cancellation or modification requests may not be possible once production has started.
4. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
Please provide:
- Order number
- Photos of the product
- Photos of packaging
- Description of the issue
We will work directly with the manufacturer to determine the appropriate resolution.
Resolutions may include:
- Replacement parts
- Product replacement
- Manufacturer-approved corrective action
5. Freight Deliveries & Inspection
Many products ship via LTL freight carriers.
Upon delivery, customers should:
- Inspect the shipment before signing
- Note any visible damage on the delivery receipt
- Photograph any damage
- Refuse delivery only if the product has substantial visible freight damage
Failure to document visible freight damage at delivery may limit the ability to file a freight claim.
6. Refund Eligibility
Refunds are generally only available when:
- A qualifying manufacturing defect exists
- An incorrect product was delivered
- A refund has been approved by the manufacturer
Made-to-order products are not eligible for return or refund due to:
- Change of mind
- Incorrect measurements provided by customer
- Project changes
- Delayed construction schedules
- Customer preference changes after production begins
7. Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing time is typically 5–10 business days after approval
- Any applicable payment processing fees charged by payment providers may be deducted where permitted
8. Contact Information
Email: support@mycozyyard.com
Phone: 305-878-5092
Business Hours: Monday–Friday, 9 AM–5 PM EST