Shipping policy
Effective Date: 2026-02-08
1. Introduction
My Cozy Yard is a trade name of GP Headquarters LLC, a Florida limited liability company. This Shipping Policy explains how orders placed on mycozyyard.com are processed and delivered.
- Service Name: Standard Shipping
- Price: Included in product pricing (standard shipping)
- Delivery Time: 7–21 business days depending on product and manufacturer. Estimated timelines are listed on each product page.
- Destination: United States
- Coverage: All products unless a product page states otherwise
Many of our fire bowls, fire pits, and outdoor fire features ship via LTL freight carriers and are typically delivered curbside. Delivery scheduling and inspection instructions will be provided prior to shipment. Customers are responsible for ensuring someone is present to receive and inspect freight deliveries at the time of drop-off.
2. Shipping Destinations
United States
- We currently ship to addresses within the United States
- We do not ship to P.O. boxes that cannot accept carrier delivery
Future expansion: We plan to add more regions. When we do, this page will be updated.
3. Shipping Costs
- Standard Shipping: Included in the product price for all eligible orders shipped within the United States
Shipping costs are included in the product price. No additional delivery fees are charged at checkout for standard shipping.
Free freight shipping applies to standard delivery. Additional fees may apply for remote locations, difficult access, or special delivery conditions.
Local taxes may apply where required by law.
4. Order Handling and Delivery Time
Orders are processed within 1–5 business days unless otherwise noted on the product page.
Total delivery time is typically 7–21 business days, depending on product availability, manufacturer processing time, and freight scheduling.
Estimated timelines are displayed on each product page and may vary for made-to-order or oversized items.
Business days are Monday through Friday, excluding holidays.
If an item requires additional production time, this will be noted on the product page.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers depending on product size and weight.
- Small and mid-sized items may ship via USPS, UPS, or FedEx
- Large or oversized items ship via LTL freight carriers and are typically delivered curbside
Freight Deliveries
- Customers may be contacted to schedule delivery
- Someone must be present to inspect and sign for the shipment
- Any visible damage must be noted on the delivery receipt before signing
- Damage must be reported within 48 hours of delivery
Tracking information is provided for all shipments.
6. Order Tracking
After your order ships, you will receive an email with tracking details and a link to follow your delivery.
7. Delivery Issues
Delayed or Lost Packages
If your delivery exceeds the estimated delivery window, please contact us at:
support@mycozyyard.com
1-305-878-5092
Marked Delivered but Not Received
If a package is marked as delivered but not received:
- Confirm your shipping address on the order
- Check with neighbors or building management
- Contact the carrier directly for delivery details
- Contact us so we can assist with a carrier investigation
We will assist customers in resolving delivery issues with the carrier whenever possible.
8. Damaged Packages
For Freight (LTL) Deliveries:
- Inspect the shipment before signing
- Note any visible damage on the delivery receipt
- Take clear photos of packaging and damage
- Contact us within 48 hours of delivery
Failure to document visible damage at delivery may limit the ability to file a claim with the carrier.
For Small Parcel Shipments (UPS/FedEx/USPS):
- Photograph the packaging and damaged item
- Contact us within 48 hours of delivery
We will coordinate a replacement, repair, or resolution as appropriate.
9. Missing Items
If something is missing from your order, contact us within 48 hours of delivery.
Please include:
- Your order number
- Missing item details
- Photos of packaging (if applicable)
We will verify the shipment and resolve the issue as quickly as possible.
10. Returns and Refunds
We accept return requests in accordance with our Return & Refund Policy.
Return Eligibility:
- Item must be unused and in original packaging
- Item must not be installed or assembled
- Item must be in resellable condition
Non-Returnable Items:
- Custom or made-to-order products
- Installed or assembled items
- Clearance or final sale items
- Items damaged due to misuse or improper installation
Made-to-Order Products
Many of our fire features are custom-built or made-to-order based on customer specifications.
- These items are non-returnable and non-cancellable once production has begun
- Orders may not be modified after processing
- Returns or exchanges are only accepted in cases of manufacturer defect or shipping damage
Restocking Fees
Approved returns may be subject to a restocking fee of up to 25%, depending on the manufacturer.
Original shipping charges (including freight) are non-refundable.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Freight Returns (LTL Shipments)
If a freight shipment is refused for reasons other than visible damage noted at delivery:
- Customer is responsible for outbound and return freight charges
- Restocking fees may apply
If refusing due to visible damage, the damage must be clearly noted on the delivery receipt at the time of delivery.
Refund Timing
Once a return is received, inspected, and approved, refunds will be issued to the original payment method within 5–10 business days.
11. Order Cancellations
Orders may be canceled within 24 hours of purchase only if production has not begun.
Some custom or freight-prepared orders may enter processing immediately and may not be eligible for cancellation.
Once an order has shipped, it cannot be canceled.
Custom or made-to-order items cannot be canceled once production has begun.
12. Address Accuracy
Please enter your shipping address carefully at checkout.
We are not responsible for delivery issues resulting from incorrect addresses provided at checkout.
If a package is returned due to an address issue, we will contact you to arrange reshipment and applicable fees.
13. Contact
- Email: support@mycozyyard.com
- Phone: 1-305-878-5092
- Address: GP Headquarters LLC, 14261 SW 120th St. Ste 108, Miami, FL 33186, United States
- Service Hours: Monday to Friday, 9 AM to 5 PM EST
14. Chargebacks and Payment Disputes
We encourage customers to contact us first to resolve any issue.
Initiating a chargeback without contacting us may delay resolution and impact eligibility for replacement or refund.
15. Changes to This Policy
We may update this Shipping Policy at any time. Changes take effect when posted on this page.
Thank you for shopping with My Cozy Yard.