Shipping policy
Effective Date: 2026-02-08
1. Introduction
My Cozy Yard is a trade name of GP Headquarters LLC, a Florida limited liability company. This Shipping Policy explains how orders placed on mycozyyard.com are processed and delivered.
- Service Name: Standard Shipping
- Price: Included in product pricing (standard shipping)
- Delivery Time: Most orders ship within 7–21 business days. Custom, made-to-order, or specialty finishes may require additional production time.
- Destination: United States
- Coverage: All products unless a product page states otherwise
Many of our fire bowls, fire pits, and outdoor fire features ship via LTL freight carriers and are typically delivered curbside. Delivery scheduling and inspection instructions will be provided prior to shipment. Customers are responsible for ensuring someone is present to receive and inspect freight deliveries at the time of drop-off.
2. Shipping Destinations
United States
- We currently ship to addresses within the United States
- We do not ship to P.O. boxes that cannot accept carrier delivery
Future expansion: We plan to add more regions. When we do, this page will be updated.
3. Shipping Costs
- Standard Shipping: Included in the product price for all eligible orders shipped within the United States
Shipping costs are included in the product price. No additional delivery fees are charged at checkout for standard shipping.
Free freight shipping applies to standard delivery. Additional fees may apply for remote locations, difficult access, or special delivery conditions.
Local taxes may apply where required by law.
4. Order Handling and Delivery Time
Orders are processed within 1–5 business days unless otherwise noted on the product page.
Most orders ship within 7–21 business days. Custom, made-to-order, or specialty finishes may require additional production time.
Estimated timelines are displayed on each product page and may vary for made-to-order or oversized items.
Business days are Monday through Friday, excluding holidays.
If an item requires additional production time, this will be noted on the product page.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers depending on product size and weight.
- Small and mid-sized items may ship via USPS, UPS, or FedEx
- Large or oversized items ship via LTL freight carriers and are typically delivered curbside
Freight Deliveries
- Customers may be contacted to schedule delivery
- Someone must be present to inspect and sign for the shipment
- Any visible damage must be noted on the delivery receipt before signing
- Damage must be reported within 48 hours of delivery
Tracking information is provided for all shipments.
6. Order Tracking
After your order ships, you will receive an email with tracking details and a link to follow your delivery.
7. Delivery Issues
Delayed or Lost Packages
If your delivery exceeds the estimated delivery window, please contact us at:
support@mycozyyard.com
1-305-878-5092
Marked Delivered but Not Received
If a package is marked as delivered but not received:
- Confirm your shipping address on the order
- Check with neighbors or building management
- Contact the carrier directly for delivery details
- Contact us so we can assist with a carrier investigation
We will assist customers in resolving delivery issues with the carrier whenever possible.
8. Damaged Packages
For Freight (LTL) Deliveries:
- Inspect the shipment before signing
- Note any visible damage on the delivery receipt
- Take clear photos of packaging and damage
- Contact us within 48 hours of delivery
Failure to document visible damage at delivery may limit the ability to file a claim with the carrier.
For Small Parcel Shipments (UPS/FedEx/USPS):
- Photograph the packaging and damaged item
- Contact us within 48 hours of delivery
We will coordinate a replacement, repair, or resolution as appropriate.
9. Missing Items
If something is missing from your order, contact us within 48 hours of delivery.
Please include:
- Your order number
- Missing item details
- Photos of packaging (if applicable)
We will verify the shipment and resolve the issue as quickly as possible.
10. Returns and Refunds
We accept return requests in accordance with our Return & Refund Policy.
Made-to-Order Products
Our fire features are custom-built and manufactured to order based on customer-selected specifications.
- These products are final sale.
- Once production begins, orders cannot be canceled, modified, returned, or exchanged.
- Returns or replacements are only considered in cases of manufacturing defects, shipping damage, or incorrect items received.
- Customers should review all specifications carefully before placing an order.
Freight Delivery Inspection
Many products ship via freight carrier and require inspection upon delivery.
Customers should:
- Inspect the shipment for visible damage before signing.
- Note any damage on the delivery receipt.
- Take photos of any damaged packaging or product.
- Report freight damage within 48 hours of delivery.
Failure to report freight damage within the required timeframe may limit the ability to process a freight claim.
Refund Timing
Once a return is received, inspected, and approved, refunds will be issued to the original payment method within 5–10 business days.
11. Order Cancellations
Because many products are custom manufactured, production may begin shortly after an order is placed.
Orders may be eligible for cancellation before production begins.
Once production has begun, custom or made-to-order products generally cannot be canceled, modified, returned, or exchanged.
12. Address Accuracy
Please enter your shipping address carefully at checkout.
We are not responsible for delivery issues resulting from incorrect addresses provided at checkout.
If a package is returned due to an address issue, we will contact you to arrange reshipment and applicable fees.
13. Contact
- Email: support@mycozyyard.com
- Phone: 1-305-878-5092
- Address: GP Headquarters LLC, 14261 SW 120th St. Ste 108, Miami, FL 33186, United States
- Service Hours: Monday to Friday, 9 AM to 5 PM EST
14. Chargebacks and Payment Disputes
We encourage customers to contact us first to resolve any issue.
Initiating a chargeback without contacting us may delay resolution and impact eligibility for replacement or refund.
15. Changes to This Policy
We may update this Shipping Policy at any time. Changes take effect when posted on this page.
Thank you for shopping with My Cozy Yard.